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Shipping policy

Shipping & Delivery Policy

We want ordering from HerbSouk to feel straightforward. This policy explains how orders are processed, shipped, tracked and handled when something does not go as planned.

1. Where we deliver

HerbSouk currently ships to serviceable addresses within India. Delivery availability may vary by PIN code and courier coverage.

If an address cannot be serviced, we will contact you using the details provided with your order and arrange an appropriate resolution.

International shipping is not currently available.

2. Order processing

Orders are normally processed within 4–5 business days after payment confirmation or Cash on Delivery (COD) verification, where applicable.

Orders placed on weekends, public holidays or during unusually high-volume periods may require additional processing time.

If we are unable to fulfil an order because a product is unavailable, the information provided is incomplete, or another operational issue prevents dispatch, we will contact you using the details provided at checkout.

3. Shipping charges

We offer free shipping on all prepaid orders.

Orders placed using Cash on Delivery (COD) will incur an additional ₹100 shipping and handling charge per order.

4. Estimated delivery time

After dispatch, most orders are expected to arrive within 4–5 business days, depending on the delivery location and courier coverage.

Delivery estimates are provided in good faith and should not be considered guaranteed arrival dates.

Delivery may be affected by weather, public holidays, local restrictions, courier network disruptions or other circumstances outside our reasonable control.

If your order is materially delayed beyond the expected delivery period, please contact us so we can help investigate the shipment.

5. Tracking your order

Once your order has been dispatched, available tracking information will be shared through the email address, mobile number or communication channel associated with your order.

Tracking updates are generated by our logistics partners and may occasionally take some time to refresh.

6. Address and contact details

Please check your name, phone number, PIN code and complete delivery address carefully before placing your order.

If you notice an error, contact us as soon as possible. Delivery details can generally be changed only before the order has been handed over to the courier. In some cases, an address change may require cancellation and placement of a new order.

HerbSouk is not responsible for delays or unsuccessful deliveries caused by materially incorrect or incomplete information provided at checkout. We will, however, make reasonable efforts to assist you in resolving the shipment.

7. Delivery attempts and return to origin

Our courier partner may contact you and may make more than one delivery attempt.

If delivery cannot be completed because the recipient is unavailable, the order is refused, or the address cannot be located, the shipment may be returned to HerbSouk.

If your order is returned to origin, please contact us at Hello@herbsouk.in.

Reshipment or any other resolution will depend on the reason for the unsuccessful delivery. Additional shipping charges may apply where a shipment needs to be sent again because of an incorrect address, repeated non-availability or refusal of a valid order.

Any cancellation, replacement or refund request will be handled in accordance with our Returns & Refunds Policy.

8. Damaged, tampered or incorrect deliveries

If the outer parcel appears visibly damaged, opened or tampered with at the time of delivery, we recommend refusing the shipment where reasonably possible.

If you accept the shipment and later discover that the product or its sealed packaging has been damaged, leaked, broken or tampered with during transit, please contact us within 48 hours of delivery.

If you receive an incorrect product or find that an item is missing from your order, please contact us within the same 48-hour period.

Please retain:

  • the product;
  • the original product packaging;
  • the outer shipping packaging;
  • the shipping label; and
  • photographs or videos clearly showing the issue.

We may request these details to verify the shipment and determine the appropriate next step.

Eligibility for replacement, refund or another resolution is governed by our Returns & Refunds Policy.

9. Late delivery

If your order is delivered later than the expected delivery period, please contact us so that we can review the shipment with our logistics partner.

A delay in delivery does not automatically qualify an order for cancellation or refund. Any such request will be considered in accordance with our Returns & Refunds Policy and applicable law.

10. Delays outside our control

HerbSouk works with third-party logistics partners to deliver orders.

From time to time, delivery may be affected by circumstances outside our reasonable control, including:

  • severe weather;
  • natural events;
  • public holidays;
  • strikes or transport disruptions;
  • local restrictions;
  • courier network delays;
  • government actions; or
  • other unforeseen operational disruptions.

Where such delays occur, we will make reasonable efforts to assist with tracking and resolution.

11. Related policies

Returns, refunds, replacements and cancellations are governed by the HerbSouk Returns & Refunds Policy.

The collection and use of personal information are governed by the HerbSouk Privacy Policy.

Contact us

For questions about shipping, delivery or this policy, please contact:

Email: Hello@herbsouk.in
Phone: +91 8557841000